Privacy Policy

Who operates this website?

Tarteel Real Estate operates tarteelestate.com. You can contact us about privacy using the details at the end of this page.

Information we collect

• Information you provide, such as your name, phone number, optional email, message, budget and property preferences when you enquire, request offers or arrange a visit.
• Usage information, such as pages and projects viewed, searches, device type, referring page and campaign tags where present.
• Account, favourites and chat information if you use those features. Some preferences and chat history are stored locally in your browser so you can resume them.
• Technical and error information needed to secure and improve the service, which may include your IP address and browser details depending on the service used.

How we use it

We process enquiries to provide the service you requested; we rely on consent where required for offers or measurement and marketing tools. Limited processing may also be necessary to protect the service or meet a legal obligation, subject to applicable law.

• To answer enquiries, arrange contact or visits, and help you find relevant projects or properties.
• To send offers you requested, with the ability to ask us to stop these messages or calls at any time.
• To provide accounts, favourites and chat, and improve search, maps and content.
• To understand website and campaign performance, prevent abuse, fix errors and meet applicable legal duties.

Cookies and external services

Cookies and local storage help operate the site and remember language, preferences and chat. A first-visit attribution cookie lasts up to 60 days so we can understand where an enquiry came from. You can control cookies in your browser settings or in the cookie-preference dialog if it appears on the site.

Depending on the page and features used, external services may include Google Analytics and Meta Pixel for measurement and marketing, Cookiebot for preferences, Mapbox for maps, Cloudinary for images, YouTube for video and Sentry for error monitoring. If you open WhatsApp or another external site, that provider's own policy applies.

Sharing and retention

Authorised Tarteel staff and service providers who help operate the site, manage enquiries, messaging and analytics may access relevant data. We do not publicly display your name or phone number on project pages.

We keep information as long as needed to respond to your request and manage our relationship, or as required by law. The period depends on the data and purpose; you may request deletion where the law permits. Some providers may process data outside Egypt subject to applicable transfer arrangements.

Your rights and choices

You may request access to, correction or deletion of your data, object to certain processing, or withdraw consent for marketing where applicable. Contact us using the details below from a method associated with your request. We may need to verify your identity first. You may also complain to Egypt's Personal Data Protection Center if you believe your rights have not been respected.

Security and updates

We use technical and organisational measures to protect information, although no internet service is entirely risk-free. We may update this policy as our services or legal requirements change and will post the revised version and date here.